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Help Center

Answers about ordering, shipping, returns, and warranties - or call (800) 556-3057 and talk to a real person.

Ordering by Phone

How do I place an order?

Browse the catalog to find your part and the listing you want, then call (800) 556-3057. A parts specialist confirms the listing is compatible with your exact vehicle, locks in your price, and takes your order over the phone. The whole call usually takes a few minutes.

Why do I order by phone instead of a cart?

Auto parts are unforgiving - one digit off on an engine code and the part doesn't fit. Having a specialist confirm fitment on every order is how we keep wrong-part returns near zero. You still get marketplace-style browsing with real listings and prices; the phone call replaces the guesswork at checkout.

What information should I have ready when I call?

Your vehicle's year, make, model, and engine size - and the VIN if you have it, which lets us verify fitment precisely. If you were looking at a specific listing on the site, mention the part and price you saw.

What are your hours?

Our parts specialists are available Monday through Friday, 9:00 AM to 5:00 PM ET. Outside those hours you can request a quote through the site and we'll call you back.

Fitment Guarantee

How do you make sure a part fits my vehicle?

Before any order is placed, a specialist checks the part against your year, make, model, engine, and drivetrain - using the VIN when available. If we confirm fitment and the part turns out not to fit, we make it right.

Can I search by my vehicle on the site?

Yes - use the "Find guaranteed-fit parts" box on the homepage. Pick your year, make, model, and the part you need, and we'll show listings for that vehicle.

What if my exact part isn't listed?

We can source far more than what's on the site. Call us with your vehicle details and the part you need - our team will track it down through our supplier network and call you back with options.

Shipping & Tracking

How fast will my part arrive?

Most in-stock orders ship within 1-2 business days from the supplier location nearest you, and standard delivery takes 3-7 business days. Your specialist gives you an estimated delivery window when you order. Expedited options may be available - ask on the call.

How do I track my order?

You'll receive tracking details once your part ships. For a status update any time, call (800) 556-3057 or email support@wesellcarparts.com with your order details.

Where do you ship?

We ship throughout the continental United States. Large items like engines and transmissions ship freight, and we'll walk you through delivery logistics when you order.

What should I do when my part arrives?

Inspect it before installation. If anything looks damaged from transit or doesn't match what you ordered, call us right away - claims are much simpler before the part is installed.

Returns & Refunds

What is your return policy?

Returns are accepted within 30 days of delivery for unused, uninstalled parts in their original packaging. Call (800) 556-3057 for an RMA number before shipping anything back.

Are there restocking fees?

No restocking fees on standard returns. Note that installed electrical components are not eligible for return, and shipping costs are non-refundable unless the return is due to our error.

When will I get my refund?

Refunds are issued within 5-10 business days of us receiving and inspecting the returned part.

I received the wrong part - what now?

Call us and we'll fix it: we send the correct part and cover return shipping when the mistake is ours. This is exactly why we confirm fitment by phone on every order.

Warranty

Do parts come with a warranty?

Yes - every part we sell is covered by the original manufacturer's warranty. Coverage terms vary by part and manufacturer; your specialist can confirm the exact terms for your listing before you order.

What does the warranty not cover?

Damage from improper installation, misuse, or normal wear and tear isn't covered. We recommend professional installation for complex components like engines, transmissions, and AC compressors.

How do I make a warranty claim?

Call (800) 556-3057 with your proof of purchase and a description of the issue. We'll initiate the claim with the manufacturer and keep you posted - no runaround.

Payments & Pricing

What payment methods do you accept?

Visa, MasterCard, American Express, and PayPal. Payment is taken securely over the phone when you place your order.

Are the prices on the site final?

Listing prices reflect current availability and are confirmed on the call - your specialist locks in the final price, including shipping, before you commit to anything.

Do you charge sales tax?

Sales tax is applied where required by law and is included in the final total your specialist quotes you on the phone - no surprises after the call.

Still Have a Question?

The fastest answer is a phone call. Our parts specialists are here Monday-Friday, 9AM-5PM ET.

Call (800) 556-3057
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